Using the Mikrotik WinBox software to identify connected Elite PI screens

To see if your Elite PI screen is visible to the ENET, open the Mikrotik WinBox software. You can download the software here.

MikroTik Routers and Wireless - Software

Once WinBox is opened, click on the IP address of the ENET that you need to inspect and then click connect. If you do not see any ENETs listed here, then make sure that you are in the "neighbors" tab and then try clicking "Refresh". If no ENETs show up after that, then there is a good chance that your PC is not on the correct network. Please contact your IT department to ensure that you are on the same network as the ENET networking device. If you are on the correct network, then there may be a chance that the ENET is not connected to the properties network. Please contact your elevator mechanic to confirm the network connection.

Then click on "IP" on the left list of options and click "DHCP Server" from the new list of options.

Make sure that you are in the "Leases" tab. This window gives you all of the information of the Elite PI screens that are connected to the ENET.

Here are some common issues that can be diagnosed in this window.

"I have 4 cars, but I only see 3 listed?" -- If you have 4 elevators, but you are only seeing 3 listed items, then there is an issue with one of the Elite PI screens and its connection to the ENET. An elevator technician will need to troubleshoot the wiring and connectivity of the Elite PI and the LAN converter in the elevator cab.

"I see 2 duplicate server items" -- If you are seeing 2 duplicate server items, such as server1, server2, server3, server3, server4, then there is a cross communication error and an elevator technician will need to contact C.E. Electronics.

"How do I know which elevator is listed" -- To determine what elevator is listed, then the elevator technician will need to document which elevator is connected to which ENET channel. The "Active Address" section can help with this. Our ENETs will automatically assign an IP address to an Elite PI screen in the order of how they are connected to the ENET. Both addresses of 172.26.1.20 and 172.26.1.21 would be an Elite PI screen connected to the ENETs port 1 or channel 1. Both addresses of 172.26.2.20 and 172.26.2.21 would be an Elite PI screen connected to the ENETs port 2 or channel 2. So if you see 172.26.2.21 and the elevator technician has documented that Car B is connected to channel 2, then you would know that IP address is for Car B. Here is a helpful list of all of the used IP addresses and they associated networking ports.

*Your IT department will need to make sure that they allow communication across ports 5120-5141 and port 8291 for communication between the PC and the ENET.