How to make sure your PC is on the same network as your elevator screens

In order for the Elite PI Transfer program to communicate with your elevator screens, your PC must be on the same network as the ENET networking router in the elevator control room. Alternatively, your IT department could set up special networking configurations so that your PC can still communicate with the ENET network. We will not be taking that setup into consideration when going through these steps. If that is the case, you may need to contact your IT department to see if your PC can communicate with the network that is connected to the ENET.

Step 1 - Open the Elite PI Transfer program and click "Edit Displays"

Step 2 - Click on the Ethernet tab

Step 3 - Click "Edit Networks"

Step 4 - Make note of the IP address listed here. This is the IP address for the ENET networking router in the elevator control room. In this example, the IP address is 10.0.0.101. Please note, that your IP address will most likely be different. After making note of this IP address, you can click "Cancel".

Bear in mind that this was the IP address that was used when the ENET was last configured. There is a possibility that the IP address has since changed. To know for sure, you can use the WinBox application to look for the ENETs IP address. Again, this is all only possible if your PC is on the same network. You can reference this guide to check the ENETs IP address with the WinBox application.

Using the MikroTik WinBox application to check for and ENETs IP address – C.E. Electronics (zendesk.com)

So now you have the IP address of the ENET, or at least what was last configured as the IP address. With this, we can determine the network gateway that the ENET is connected to. In this scenario, the gateway is 10.0.0.1. Now we will want to find out what your gateway is. 

Step 5 - Using the Windows search, search "CMD" to open a command prompt window

Step 6 - Once in a command prompt window, type ipconfig just as it is in the image below and press enter. Then, look for your ethernet settings. Within your ethernet settings, you will see your networks "Default Gateway". In this scenario, it is 10.0.0.1. This matches the gateway that we determined the ENET is connected to.

If these gateways match, then you are on the same network as the ENET networking router located in the elevator control room. If these gateways do not match, then you will need to contact your IT department and request access to the gateway that the ENET is connected to.