A: There are several causes for this problem, ranging from missing signals to mismatched programming.
- The first thing to look for is the presence of a signal that we call “Door Strobe” or “Play Strobe”. This signal is usually provided by the MICRO COMM® driver. How this is done depends greatly on which driver you have.
- If you have an MCCA type driver, make sure that the correct voltage is applied to the J2 Strobe connector between STR and COM when you want the voice to announce (i.e. when the doors open). If the voltage is present when the doors are closed and drops out when the doors open, then set S1 dip 3 of the MCCA to the ON position.
- If you have an SMCDU type driver, make sure that there is an MAMM1 board attached to the J4 Message connector, S1 dip 4 of the SMCDU is in the ON position, and that the correct voltage is applied to the JP2 connector of the MAMM1 board between MSG8 and COM when you want the voice to announce.
- If you have a direct interface installed in an MCE, EC, Thyssen, etc. controller, then you may need to contact the controller manufacturer to ensure that the correct parameters are properly set in the controller software. If you have a G.A.L. Galaxy III or IV controller, make sure that dips 2, 3, and 5 of the interface board are in the ON position.
- If the floors on the VM3541 display show “01”, “02”, “0L”, etc., it will not recognize these characters, because it is looking for “1”, “2”, “L”, etc. This is likely due to a programming error in the elevator controller software. All floor characters in the controller should be programmed as “bb1”, “bb2”, “bbL”, etc., where “bb” means two blank spaces in the hundreds and tens locations. You may need to contact your controller manufacturer for instructions on how to change this.
- If all of the previous steps do not solve the problem, then please contact C.E. Electronics technical support department to determine if the voice programming matches the floor markings for your job.
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